IB-Chat (Live)

Client Service Live Chat lets you communicate directly with a Client Service representative in real time. Because it is authenticated and uses secure communications, staff are able to provide account specific information in a secure manner. Transcripts are available on demand. We recommend using the Client Service Live Chat for funding/banking and account application inquiries.

To access Client Service Live Chat

  1. Click Help > Support Center > Chat. You will be asked to describe your issue for automated answering before continuing to a live representative.

  2. In the Client Service Live Chat window, select a category from the Category list. This is the subject on which you are seeking assistance.

  3. Select a subcategory from the Sub-Category list.

  4. Select your language; a language which has been grayed out indicates that support is NOT currently available in that language.

  5. Click Proceed.

A Client Service representative will appear online in a few moments.