DocuSign

DocuSign allows the user to securely submit their electronic signature remotely from virtually anywhere, on any device. Electronic signatures are more secure than paper and email attachments.

The Docusign option will be available to advisors on the App Status page (along with the legacy PDF method) - only if the client's phone number has been verified.

The process is as follows:

• During the semi-electronic application, the Advisor must enter the correct mobile number that is associated with the account holder.

• If we can match the number to the name (account title) using third party data, the FA will have two options on the Application Status page

  • DocuSign - Advisors will have the option to send a DocuSign link to the client which will allow the client to sign the application package electronically.

  • PDF- For maximum flexibility, advisors will still have the option to use the legacy method for completing an application (generate the PDF for the client to hand sign).

  

• Once the client completes the DocuSign package

  • The documents will be automatically be returned to IBKR and marked as signed in our system.

  • The client will receive an email confirming the submission is complete which provides access to a copy of the signed documents.

  • Advisors will receive a notification that the client has completed the application package.

  Client Experience

  Once the send button is clicked, the client will receive an email from DocuSign directly. The email provides a description of what is included in the document package and contains a link that client will use to enter the DocuSign facility.

  

  • To enter DocuSign, clients will be prompted to verify their mobile number.

    

  • Clients will be asked to acknowledge a DocuSign disclosure and agree to use electronic records and signatures. Once agreed, they will be presented with the IBKR account opening documents.

  • Once clients click on the first Initials or Signature prompt, the Adopt Your Initials window will appear. Here clients will create their DocuSign signature which will be used throughout the documentation.

    

  • After the application portion has been completed, clients will be presented with a series of agreements and disclosures. While these do not need to be signed individually, clients will need to view each agreement in order to complete the signing process.

  • Once completed, the client will be given the option to create a DocuSign account. This is not a requirement. Clients will be shown a page showing they have completed the signing process.

  • Clients will receive an email informing them that the process has been finished and will provide them with a link that will allow them to view the completed application package.

Note: This offering is only available to US based Advisors for individual and IRA accounts.

Note: Only documents which we accept a DocuSign signature will appear in the document package. Documents that require a physical signatures, such as SPOA, will not be included.

Primary users and secondary users with the appropriate access rights can utilize this feature.