Client Authorization
Instructions
Whenever an advisor submits a new client fee schedule or modifies an existing client fee schedule, the client must provide authorization as described below.
Obtain authorization from an existing advisor client
- Submit a new or modified fee schedule for the existing client on the Client Fees page in Portal.
- Obtain the client's authorization in any of the following ways:
Docusign (Preferred Method). Advisors will have the option to send a Docusign link to the client which will allow the client to sign the application package electronically.
Click the Send Docusign Link button to send the client an email
Manual (Requires physical signature)
Print the fee schedule, have the form physically signed by your client, and return it along with a current, signed Government issued ID (passport, driver's license, etc.) to us for activation.
Click the Open Printable Form button to print it, then send to your client for signature. Your client can then send the signed PDF directly to us for activation at the address/Fax number indicated on the form.
It is important to note - if using this method, the document must be physically signed. No form of electronic signature will be accepted.
Obtain authorization from a new advisor client
An advisor obtains authorization from a new client account as part of the client account invitation process, which begins on the CRM dashboard and selecting a contact.
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Fully Electronic: The advisor or Fund Investment Manager specifies the monthly or quarterly limit and sends the invitation to their client(s). The client reviews and accepts the invitation electronically.
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Semi-electronic: The advisor or Fund Investment Manager completes the fees section of the account application PDF by selecting the appropriate fee methodology (Monthly or Quarterly Invoicing) and specifying the limit. The advisor or Fund Investment Manager then prints the completed account application PDF and obtains client authorization (client signature) on the PDF and submits it to us at the address printed on the PDF.