Trade Cancellation Request

Instructions

You can cancel a trade using the Order Cancellation Request form. After you submit this form to inform us of problematic or erroneous trades, we will report these trades to the appropriate exchange on a reasonable efforts basis.

Please note that this is a time-sensitive process. Most exchanges have very short time periods, during which they will accept a request for cancellation. We generally cannot process trade bust requests received less than 10 minutes prior to the submission deadline set by the rules of the exchange where the trade executed. In most instances, this deadline is based off the time that the order executed; it is your obligation to understand the bust request rules for each of the exchanges on which your orders may execute and to comply with those deadlines.

  1. Click the message icon in the top right corner of your screen.

    Select Compose followed by Trade Cancellation Request.

  2. The Order Cancellation Form opens.

    The order cancellation request panel in Portal.

  3. Select the Account in which the trade occurred, the date of the trade (based on Eastern Standard Time), and contract type from the drop-downs.

  4. Click Get Trades to display all available trades of the selected instrument type on the selected date.

  5. Type the reason for the request in the Reason for Request box.

  6. Read the statement at the bottom of the form, then click the check box to confirm your agreement.

  7. Click Submit to submit the form.

 

Additional Resources