Create a New Web Ticket

Instructions

You create a new ticket in the Message Center. Before you create a new ticket, make sure that pop-ups are allowed in your web browser.

To create a new inquiry ticket

  1. Click Support > Support Home.

  2. Scroll down and Click Web Ticket.

  1. Click Compose and then click New Ticket.

    Image of the compose options in Portal.

  2. Under Quick Support enter your question in the How we can help? box.

  3. If the IBot response does not answer your question, then from the Was the answer helpful? box select No, contact support

  4. Under Contact Us click on Ticket Creation.

  5. Choose a category related to your inquiry followed by a subtopic

  6. Write a detailed description of the issue.

  1. Choose the account for which you are submitting a ticket (OPTIONAL).

  2. Optionally click on Add a File to attach up to two files to your inquiry (max total size 3MB, max size of each file 2MB)
  3. Click Preview Ticket
  4. In case the generated IBot response is are not sufficient to address your question, click on Submit Ticket.

 

Please Note:

  • You will get an immediate reference number for the ticket for you to track its progress.

  • Visit our website for tips on how to best utilize IBKR Client Services.

  • You can also access the Message Center from TWS from the Help menu by selecting Customer Service followed by Open Message Center.

 

Additional Resources

Learn More on Support Center Tools at IBKR Campus

Visit the IBKR Compliance Portal Website