Activating Two-Factor Authentication in IBKR Mobile

After installing IBKR Mobile on your device, you will need to activate the application using your username and password.

Before You Start:

  • This process takes place entirely on your device.

  • Your device must be able to receive SMS (text) messages.

  • Your device needs to be connected to the internet.

  • Please do not start the process unless you have access to the internet.

Apple Devices

Using the QR Code

  • Log in to Portal

  • Upon selecting the login button, a prompt to scan a QR Code will appear on the screen.

  • Scan the QR code using the camera on your device.

    • A banner will appear on your device screen. Tap the banner to proceed.

    • You will be directed to the App Store.

    • Tap to download IBKR Mobile, but DO NOT OPEN THE IBKR MOBILE APP.

    • Rescan the QR code in Portal.

    • Tap the Open in IBKR banner to proceed.

    • Tap Allow if asked whether to allow or disallow notifications for IBKR Mobile.

    • Provide the security element you use to unlock your phone (i.e., Face ID, passcode, etc.).

    • You have successfully enabled IBKR Mobile Authentication (IB Key) for two-step authentication.

    • Provide the security element you use to unlock your phone (i.e., Face ID, passcode, etc.).

    • You have successfully enabled IBKR Mobile Authentication (IB Key) for two-step authentication.

Within IBKR Mobile

  • Tap the IBKR icon on your device home screen to open IBKR Mobile.

     

  • IMPORTANT! Allow Notifications from the IBKR App.

  • If this is the first time you are using the app, select I Have an Account.

Start the Device Registration Process:

  • Tap on Register Two-Factor

  • Review the Instructions and click Continue

  • Enter your account credentials (your username and password) and click Continue.

  • Choose a Phone Number to associate with two-factor authentication.

    • The mobile number associated with your account will be listed by default. If this is the same number as the device you are currently configuring for two-factor authentication, tap Get Activation SMS.

  • If the mobile number you are using for two-factor authentication differs from the mobile number associated with your account, tap Add Phone Number.

    • Add the phone number you are using for two-factor authentication.

    • Do not include your country’s Trunk Prefix.

    • Only enter numbers without spacing or special characters.

    • Tap Get Activation SMS.

  • Enter Activation Token

    • An Activation Token will be sent to the phone number you have associated with two-factor authentication.

    • Enter the Activation Token.

    • Click Activate.

  • Complete

    • You will receive a confirmation that two-factor authorization with IBKR Mobile is activated.

    • Tap Done to complete the activation process.

If you previously opened the app and are logged in to your account:

  • Tap More

  • Tap Two-Factor Authentication

  • Tap Activate IB Key 

  • The IB Key function will automatically activate

Android Devices

  • Requirements:

    • Your device must not be rooted

    • Use Android OS version 7.0 or later

  • Or tap the Play Store Icon on your device's home screen:

    • Enter IBKR Mobile in the Search Bar

    • Tap the Magnifying Glass

    • From the search results, tap Install for IBKR Mobile

Using the QR Code

  • Log in to Portal

  • Upon selecting the login, button a prompt to scan a QR Code will appear on the screen.

  • Scan the QR code using the camera on your device.

    • A banner will appear on your device screen. Tap the banner to proceed.

    • You will be directed to the App Store.

    • Tap to download IBKR Mobile, but DO NOT OPEN THE IBKR MOBILE APP.

    • Rescan the QR code in Portal.

    • Tap the Open in IBKR banner to proceed

    • Tap Allow if asked whether to allow or disallow notifications for IBKR Mobile.

    • Create a PIN Security Code:

      • Must be four to six characters in length

      • Numbers, letters, and special characters are allowed

    • You will receive a confirmation that two-factor authorization with IBKR Mobile is activated.

    • Tap Done to complete the activation process.

    • Create a PIN Security Code:

      • Must be four to six characters in length

      • Numbers, letters, and special characters are allowed

    • Tap the IBKR icon on your device home screen to open IBKR Mobile.

    • IMPORTANT! Allow Notifications from the IBKR App.

    • Tap Register Two-Factor

    • Tap Session ID

    • Tap QR CODE

    • Tap Allow if asked for permission to use the device camera.

    • Point the lens of your device’s camera toward the QR code. The camera will read the QR code.

      • You do not need to take a picture

      • Focus the camera on the QR code

    • Create a PIN Security Code:

      • Must be four to six characters in length

      • Numbers, letters, and special characters are allowed

    • Complete

      • You will receive a confirmation that two-factor authorization with IBKR Mobile is activated.

      • Tap Continue to complete the activation process.

Within IBKR Mobile

  • Tap the IBKR icon on your device home screen to open IBKR Mobile.

  • IMPORTANT! Allow Notifications from the IBKR App.

  • Tap Register Two-Factor

  • Select Account Credentials

  • Enter your account credentials (your username and password) and click Continue.

  • Choose a Phone Number to associate with two-factor authentication

    • The mobile number associated with your account will be listed by default. If this is the same number as the device you are currently configuring for two-factor authentication, tap Get Activation Code.

    • If the mobile number you are using for two-factor authentication differs from the mobile number associated with your account, tap Add Phone Number.

      • Add the phone number you are using for two-factor authentication

      • Do not include your country’s Trunk Prefix

      • Only enter numbers without spacing or special characters

      • Tap Get Activation Code

  • Enter Activation Token

    • An Activation Token will be sent to the phone number you have associated with two-factor authentication.

    • Enter the Activation Token

    • Create a PIN Security Code

      • Must be four to six characters in length

      • Numbers, letters, and special characters are allowed

      • Additional Details

  • Complete

    • You will receive a confirmation that two-factor authorization with IBKR Mobile is activated.

    • Tap Continue to complete the activation process.