Using Mobile Authenticator App to Log In

Instructions

In this guide we will cover the Mobile Authenticator usage through few widely used apps but the procedures here outlined are applicable to a number of other apps with minimal differences.

In case you have not yet activated the Mobile Authenticator app for your IBKR login, please refer to this page for the instructions: How to activate a Mobile Authenticator app.

Using your Mobile Authenticator app to login

FAQ - Issues & Solutions.

  1. The codes generated by my Mobile Authenticator are not accepted.

    Please make sure that the entire operation of entering the codes in the login screen does not exceed the code validity time window (30 seconds). Also, you should not use a code which is already about to expire but wait for a fresh one. If the code is, nevertheless, rejected, please check that your device internal clock is correct and automatically synced with the current time, as follows:

    • On iOS devices, you can enable this function from the Global Settings > General > Date & Time. Please make sure the switch "Set Automatically" is active and that the correct Time Zone is selected.

      The Mobile Authenticator date & time settings iOS

    • On Android devices you can enable this function from the Global Settings > System > Advanced > Date & Time. Please make sure the switch "Automatic Date & Time" is active and that the correct Time Zone is selected.

      The Mobile Authenticator date & time settings on Android.

      Note: Only on the Google Authenticator app for Android, you would need as well to use the function "Sync Now", present within the app Settings → Time Correction for codes.

       

      The Mobile Authenticator time synch

 

Additional Resources

Learn About Two Factor Authentication for iPhone at IBKR Campus

Learn About Two Factor Authentication for Android at IBKR Campus

Visit the Mobile Trading Website