IBKR Mobile in Challenge Response mode (if you do not receive the notification)

If no internet access is available or you have a poor, unstable connection, you may not receive the authentication notification on your phone. In this case, use IB Key in challenge-response mode.

Log in to a Trading Platform or Portal:

  • Enter your username and password

  • Click Login

  • A notification will be sent to the device you registered for two-factor authentication; if you do not receive the notification select Log in with Challenge Code.

  • This will generate the challenge code and display the response box.

  • Launch IBKR Mobile on your phone.

  • In the Challenge entry field above the Generate Response button, enter the Second Factor Authentication challenge code you received on your desktop. Tap Generate Passcode. If required, use Fingerprint, Face ID, or Device PIN security element. A Response String is displayed on your phone.

  • Back in your desktop, enter the Response String in the text entry field and click Login.