Use IBKR Mobile - IB Key in QR or Challenge-Response mode (if you do not receive the notification)

Instructions

If no Internet access is available or you have a poor, unstable connection, you may not receive the authentication notification on your phone. In this case, you can use the IB Key in QR or in Challenge-Response mode.

Log in to a Trading Platform or Client Portal:

  • Enter your username and password

  • Click Login

  • A notification will be sent to the mobile phone you registered for two-factor authentication. If you do not receive the notification select Log in with QR Code.

    The IBKR Mobile login notification login with QR code link in portal.

  • A QR Code will be displayed.

  • On your mobile phone, launch the "Camera" app and frame the QR code.

    The login with QR code option in portal.

  • The pop-up "Open in IBKR" may appear. If that is the case, tap on it to confirm that operation.

  • Complete the authentication on the IBKR Mobile - IB Key, by providing the required security element (Fingerprint, FaceID or Device PIN).

    The IB Key authentication succeeded on iPhone

    Note: The authentication via QR only works if your mobile phone has access to Internet. If that is not the case, proceed with the next steps instead.

  • Below the QR code, select Login with Challenge/Response.

    The login with challenge/response link.

  • This will generate a challenge code and display the empty Response field.

    The challenge code display in the login screen.

  • Launch IBKR Mobile on your phone and open the IB Key Authentication module.

  • In the Challenge field above the Generate Response button, enter the Challenge code from your desktop. Tap Generate Response. If required, use your Fingerprint, FaceID, or Device PIN. A Response String will be displayed on your phone.

    The IB Key enter challenge number on iPhone

  • Back to your desktop, enter the Response String in the Response field and click Login.

 

Additional Resources