Reactivating IBKR Mobile Authentication

If you have purchased a new phone or reinstalled the IBKR Mobile app, you can reactivate two-factor authentication without having to contact Client Services if:

  • You uninstalled/reactivated IBKR Mobile on the same phone that is registered with your account.

Select your device for instructions on reactivating the app.

Launch the IBKR Mobile App:

  • When asked about recovering your setup, tap Yes

  • Enter the security element originally used to secure the IBKR Mobile app (e.g., Fingerprint, Face ID, PIN) and follow the on-screen prompts

  • If successful, you will receive a confirmation message

  • Click Done to complete the process

Launch the IBKR Mobile app:

  • Tap Recover Setup

  • Review the Recovery directions and tap Continue

  • Enter your credentials and tap Initialize Recovery

  • Your Activation Token will be sent to your phone via text (SMS) message

    • Enter the activation token

    • Some phones may also require that you enter the security element you originally used to secure the app (e.g., fingerprint, face scan, PIN code, etc.)

  • Click Submit

  • If successful, you will receive a confirmation message

  • Tap Continue to finalize the procedure

You are reactivating IBKR Mobile on a different phone because you have replaced the device or want to transfer IBKR Mobile to a different phone

  • Open IBKR Mobile

  • Select I have an account

  • Enter your username and password and select Log In

  • Select Migrate IB Key

  • Confirm the selection by tapping Migrate IB Key

  • Review instructions and tap Continue

  • Enter your username and password and tap Log In

  • Your Activation Token will be sent to your phone via text (SMS) message

  • Enter the activation token

  • Click Activate

  • If successful, you will receive a confirmation message

  • Tap Done to finalize the procedure

  • Open IBKR Mobile

  • Select Trade

  • Enter your username and password

  • Tap Log In

  • Select IB Key

  • Confirm the selection by tapping Migrate IB Key

  • Review the instructions and tap Continue

  • Enter your username and password

  • Tap Log In

  • Your Activation Token will be sent to your phone via text (SMS) message

  • Enter the activation token

  • Click Verify

  • Choose a PIN of your preference (alphanumeric, between 4 and 6 characters, with at least one number) and enter it into the PIN field

    • Renter the PIN in the Repeat PIN field to confirm it

  • Tap Activate

  • If successful, you will receive a confirmation message

  • Tap Done to finalize the procedure

  • Android: Access to the mobile phone number originally used for the app activation

  • Apple iOS: Smartphone PIN / Fingerprint / Face ID + Access to the mobile phone number originally used for the app activation

Note: You will always be able to reactivate/transfer the IBKR Mobile Authentication when you possess a Digital Security Card+ for your account.

If your situation was not addressed by the reactivation instructions, please contact Client Services.