Message Center Screen

When you click Support > Message Center, the Message Center appears.

Parts of the Message Center

• By default, the Message Center shows your current Inquiries.
• For each ticket or message in the list, the Message Center displays the Ref# (unique for each message), the date/time, a summary of the ticket or message, and the status.
• View an individual inquiry ticket or message by clicking anywhere on the item in the list.
• View the status of an inquiry ticket in the Status column.

• The INBOX menu on the left displays the number of unread messages you have in a circle.
• Click the INBOX menu to expand it to access Inquiries, Corporate Actions and Other Messages. Click any of those items to view them.

• Expand the EXPIRED menu on the left to view expired messages.

• Click the Compose button to create a new inquiry, or to submit a Tax Correction Form, Trade Cancellation Request or Pattern Day Trader Reset request.
• Click the Preferences (gear) icon to access Message Center Preferences.

• If you have more messages in your inbox than can be displayed on a single screen, use the page controls on the lower right of the Message Center to quickly navigate to another page of messages.

• Delete old items from the list by checking the check box on the left side of an item, then click the Delete Selected button at the bottom of the window.