Two-Factor Authentication Frequently Asked Questions
Instructions
General
Setup
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Can I trade U.S. Penny Stocks without two-factor authentication?
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If I link two accounts enrolled in SLS, which security device will remain active after the linkage?
Troubleshooting
IBKR Mobile - IB Key Authentication
Setup
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Download IBKR Mobile for iOS | Download IBKR Mobile for Android
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Download IBKR Mobile for iOS | Download IBKR Mobile for Android
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How do I activate IBKR Mobile - IB Key with a QR code on my iPhone?
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Should I return my physical device after activating IBKR Mobile Authentication?
Use
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As an Advisor, can I have IBKR Mobile Authentication active on multiple phones?
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As an Advisor, how do I add another user/account to the IBKR Mobile - IB Key for iPhone?
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Can I enable IBKR Mobile - IB Key without an SMS activation code?
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Can I have IBKR Mobile Authentication active on multiple phones?
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Can I activate IBKR Mobile Authentication on additional devices?
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Do I need to set up a passcode on my smartphone to use IBKR Mobile - IB Key?
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How do I make Face ID available to IBKR Mobile - IB Key on my iPhone X ?
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How do I transfer the IBKR Mobile authentication to my new phone?
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I changed my mobile phone number. Do I need to reactivate IBKR Mobile - IB Key?
Troubleshooting
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How do you manually update IBKR Mobile from the Apple App Store?
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I am a Full-Service Broker and I cannot activate IBKR Mobile Authentication - IB Key
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I deleted the IBKR Mobile app from my phone. How can I recover it?
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The fingerprint reader of my phone is not functional. How do I access my account?
Mobile Authenticator
Setup
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I have multiple usernames. Can I activate them on the same Mobile Authenticator app?
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Can I use multiple Mobile Authenticator apps to generate codes for the same user?
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The codes generated by my Mobile Authenticator app are not accepted for the activation
Use
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Can I use the Mobile Authenticator along with other security devices?
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The codes generated by my Mobile Authenticator app are not accepted upon login to IBKR
SMS
Setup
Digital Security Card + (DSC+)
Setup
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May I request and obtain a second Digital Security Card+ as a backup device?
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Why is there a $20 deposit for my security device?
Troubleshooting
Temporary Security Device
Setup
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How can I activate a temporary security code card?
Troubleshooting
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What should I do if my temporary security device has expired?
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Why do I no longer have the option to renew my temporary security code card?
Voice
Setup
Additional Resources
Learn About Two Factor Authentication for iPhone at IBKR Campus
Learn About Two Factor Authentication for Android at IBKR Campus