Two-Factor Authentication Frequently Asked Questions

Instructions

Note: For assistance with Two-Factor authentication for Withdrawal Requests, please click here.

General

Setup

• How do I opt out of the Secure Login System?

• How do I request a Secure Login Device?

• Security Device: Enrollment/Termination/Replacement

• What is the Multiple 2-Factor System (M2FS)?

  Use

• Can I trade U.S. Penny Stocks without two-factor authentication?

• How can I check if my client is two-factor authenticated?

• How can I select the device I want to log in with?

• How do I change the PIN for my security device?

• How do I share a security device?

• How do I verify my identity using my Security Device?

• If I link two accounts enrolled in SLS, which security device will remain active after the linkage?

  Troubleshooting

• My security code is not working

• Why am I receiving an Authentication Error?

IBKR Mobile - IB Key Authentication

Setup

• Can I enable IBKR Mobile authentication on an iPad?

• Download IBKR Mobile for iOS

• Download IBKR Mobile for Android

• How can I download IBKR Mobile on a Blackberry phone?

• How can I download IBKR Mobile on a Huawei phone?

• How do I activate IBKR Mobile - IB Key with a QR code on my iPhone?

• How do I enable IBKR Mobile - IB Key for iPhone?

• How do I enable IBKR Mobile - IB Key for Android?

• How do I verify my mobile phone number?

• Should I return my physical device after activating IBKR Mobile Authentication?

  Use

• As an Advisor, can I have IBKR Mobile Authentication active on multiple phones?

• As an Advisor, how do I add another user/account to the IBKR Mobile - IB Key for iPhone?

• Can I disable Face ID on IBKR Mobile - IB Key?

• Can I disable warnings in the mobile app?

• Can I enable IBKR Mobile - IB Key without an SMS activation code?

• Can I have IBKR Mobile Authentication active on multiple phones?

• Can I install IBKR Mobile on multiple devices?

• Can I activate IBKR Mobile Authentication on additional devices?

• Do I need to set up a passcode on my smartphone to use IBKR Mobile - IB Key?

• How do I make Face ID available to IBKR Mobile - IB Key on my iPhone X ?

• How do I get started with IBKR Mobile for Android devices?

• How do I get started with IBKR Mobile for iPad?

• How do I get started with IBKR Mobile for iPhone?

• How do I transfer the IBKR Mobile authentication to my new phone?

• How do I update my mobile phone number?

• What should I do to activate IBKR Mobile Authentication?

• I changed my mobile phone number. Do I need to reactivate IBKR Mobile - IB Key?

  Troubleshooting

• Face ID no longer works with IBKR Mobile - IB Key

• How do you manually update IBKR Mobile from the Apple App Store?

• I am a Full-Service Broker and I cannot activate IBKR Mobile Authentication - IB Key

• I deleted the IBKR Mobile app from my phone. How can I recover it?

• I lost my phone with IBKR Mobile installed. What do I do?

• The fingerprint reader of my phone is not functional. How do I access my account?

• I Am Not Receiving IBKR Mobile Notifications

Mobile Authenticator

Setup

• How do I activate the Mobile Authenticator app?

• I have multiple usernames. Can I activate them on the same Mobile Authenticator app?

• Can I use multiple Mobile Authenticator apps to generate codes for the same user?

• I am planning to buy a new mobile device. How can I transfer the settings of my current Mobile Authenticator app to the new device?

• I removed my username entry from the Mobile Authenticator app but I am still prompted to enter the code upon login to IBKR. What should I do?

• The codes generated by my Mobile Authenticator app are not accepted for the activation

Use

• How do I login using the Mobile Authenticator?

• Can I use the Mobile Authenticator along with other security devices?

• The codes generated by my Mobile Authenticator app are not accepted upon login to IBKR

SMS

Setup

• How do I enable and use SMS as two-factor authentication method?

  Use

• Do you charge for SMS?

• How can I change the mobile phone number where I receive the SMS authentication messages?

• How can I disable SMS authentication?

Digital Security Card + (DSC+)

Setup

• How do I activate my Digital Security Card+?

  Use

• How do I log in using the Digital Security Card+?

• How do I request an additional security device?

• How do I return a security device to Interactive Brokers?

• May I request and obtain a second Digital Security Card+ as a backup device?

• When will I receive my security device in the mail?

• Why is there a $20 deposit for my security device?

  Troubleshooting

• How do I replace a security device?

• I get "incorrect passcode" when I try to use my Digital Security Card+

Temporary Security Device

Setup

• How can I activate a temporary security code card?

  Troubleshooting

• What should I do if my temporary security device has expired?

• Why do I no longer have the option to renew my temporary security code card?

Voice

Setup

• How to use voice callback for receiving login authentication codes

 

Additional Resources

Learn About Two Factor Authentication for iPhone at IBKR Campus

Learn About Two Factor Authentication for Android at IBKR Campus

Visit the Mobile Trading Website