Two-Factor Authentication Frequently Asked Questions

General

Setup

• How do I opt out of the Secure Login System?

• How do I request a Secure Login Device?

• Security Device: Enrollment/Termination/Replacement

• What is the Multiple 2-Factor System (M2FS)?

  Use

• Can I trade U.S. Penny Stocks without two-factor authentication?

• How can I check if my client is two-factor authenticated?

• How can I select the device I want to log in with?

• How do I change the PIN for my security device?

• How do I share a security device?

• How do I verify my identity using my Security Device?

• If I link two accounts enrolled in SLS, which security device will remain active after the linkage?

  Troubleshooting

• My security code is not working

• Updater failed message on Trader Workstation (TWS) and can't get past authenticating account

• Why am I receiving an Authentication Error?

IBKR Mobile - IB Key Authentication

Setup

• Can I enable IBKR Mobile authentication on an iPad?

• Download IBKR Mobile for iOS | Download IBKR Mobile for Android

• Download IBKR Mobile for iOS | Download IBKR Mobile for Android

• How can I download IBKR Mobile on a Blackberry phone?

• How can I download IBKR Mobile on a Huawei phone?

• How do I activate IBKR Mobile - IB Key with a QR code on my iPhone?

• How do I enable IBKR Mobile - IB Key for iPhone?

• How do I enable IBKR Mobile - IB Key for Android?

• How do I verify my mobile phone number?

• Should I return my physical device after activating IBKR Mobile Authentication?

  Use

• As an Advisor, can I have IBKR Mobile Authentication active on multiple phones?

• As an Advisor, how do I add another user/account to the IBKR Mobile - IB Key for iPhone?

• Can I disable Face ID on IBKR Mobile - IB Key?

• Can I disable warnings in the mobile app?

• Can I enable IBKR Mobile - IB Key without an SMS activation code?

• Can I have IBKR Mobile Authentication active on multiple phones?

• Can I install IBKR Mobile on multiple devices?

• Can I activate IBKR Mobile Authentication on additional devices?

• Do I need to set up a passcode on my smartphone to use IBKR Mobile - IB Key?

• How do I make Face ID available to IBKR Mobile - IB Key on my iPhone X ?

• How do I get started with IBKR Mobile for Android devices?

• How do I get started with IBKR Mobile for iPad?

• How do I get started with IBKR Mobile for iPhone?

• How do I transfer the IBKR Mobile authentication to my new phone?

• How do I update my mobile phone number?

• What should I do to activate IBKR Mobile Authentication?

• I changed my mobile phone number. Do I need to reactivate IBKR Mobile - IB Key?

  Troubleshooting

• Face ID no longer works with IBKR Mobile - IB Key

• How do you manually update IBKR Mobile from the Apple App Store?

• I am a Full-Service Broker and I cannot activate IBKR Mobile Authentication - IB Key

• I deleted the IBKR Mobile app from my phone. How can I recover it?

• I lost my phone with IBKR Mobile installed. What do I do?

• The fingerprint reader of my phone is not functional. How do I access my account?

Mobile Authenticator

Setup

• How do I activate the Mobile Authenticator app?

• I have multiple usernames. Can I activate them on the same Mobile Authenticator app?

• Can I use multiple Mobile Authenticator apps to generate codes for the same user?

• I am planning to buy a new mobile device. How can I transfer the settings of my current Mobile Authenticator app to the new device?

• I removed my username entry from the Mobile Authenticator app but I am still prompted to enter the code upon login to IBKR. What should I do?

• The codes generated by my Mobile Authenticator app are not accepted for the activation

Use

• How do I login using the Mobile Authenticator?

• Can I use the Mobile Authenticator along with other security devices?

• The codes generated by my Mobile Authenticator app are not accepted upon login to IBKR

SMS

Setup

• How do I enable and use SMS as two-factor authentication method?

  Use

• Do you charge for SMS?

• How can I change the mobile phone number where I receive the SMS authentication messages?

• How can I disable SMS authentication?

Digital Security Card + (DSC+)

Setup

• How do I activate my Digital Security Card+?

  Use

• How do I log in using the Digital Security Card+?

• How do I request an additional security device?

• How do I return a security device to Interactive Brokers?

• May I request and obtain a second Digital Security Card+ as a backup device?

• When will I receive my security device in the mail?

• Why is there a $20 deposit for my security device?

  Troubleshooting

• How do I replace a security device?

• I get "incorrect passcode" when I try to use my Digital Security Card+

Temporary Security Device

Setup

• How can I activate a temporary security code card?

  Troubleshooting

• What should I do if my temporary security device has expired?

• Why do I no longer have the option to renew my temporary security code card?

Voice

Setup

• How to use voice callback for receiving login authentication codes