Activating a Passkey

1. Locate the Settings App

   From your Home Screen, find and tap the Settings icon (grey icon with gears).

   

2. Navigate to the Bluetooth menu

   Scroll down slightly and tap "Bluetooth" from the list of options (it appears near the top, below Airplane Mode and Wi-Fi).

   

3. Enable Bluetooth

   Tap the toggle switch next to Bluetooth to turn it ON.

   • The toggle will turn green to confirm Bluetooth is now enabled.

   

Important: Ensure Bluetooth remains enabled throughout the passkey activation process. Once turned on, you may proceed to the next steps to activate your passkey.

1. Open System Settings

   Click the Apple Menu at the top left of your screen, then click "System Settings".

   

2. Navigate to Bluetooth

   In the System Settings window, click on "Bluetooth" from the left-hand menu.

   

3. Enable Bluetooth

   Click the toggle switch next to Bluetooth to turn it ON.

   The toggle will turn blue to confirm Bluetooth is now enabled.

   Important: Ensure Bluetooth remains enabled throughout the passkey activation process. Once turned on, you may proceed to the next steps to activate your passkey.

   

Option 1 - Through the Settings Menu

Click the Start Menu at the bottom left of your screen, then click the Settings icon.

1. Open Settings

   On the Windows device, click on Start and then select Settings .

   

2. Navigate to Bluetooth & Devices

   In the Settings window, search for "Bluetooth devices".

   

3. Enable Bluetooth

   Click the toggle switch next to Bluetooth to turn it ON.

   The toggle will turn blue to confirm Bluetooth is now enabled.

   

OR:

Option 2 - Through the Quick Settings

1. Step 1: Open Quick Settings

   Click the Quick Settings icon at the bottom right of your taskbar (look for the WiFi, sound, or battery icons).

2. Step 2: Locate Bluetooth

   In the Quick Settings panel, find the Bluetooth button.

   

3. Step 3: Enable Bluetooth

   Click the Bluetooth button to turn it ON.

   

Important: Ensure Bluetooth remains enabled throughout the passkey activation process. Once turned on, you may proceed to the next steps to activate your passkey.

1. Step 1: Open Settings

   Locate and tap the Settings icon (⚙️) on your Home Screen or App Drawer.

   

2. Step 2: Navigate to Bluetooth

   In the Settings menu, tap on "Connections" then tap "Bluetooth".

   

3. Step 3: Enable Bluetooth

   Tap the toggle switch next to Bluetooth to turn it ON.

   • The toggle will turn blue to confirm Bluetooth is now enabled.

   

Note: Different models and manufacturers may have slightly different settings and menu layouts. If your screen looks different, please search for "Bluetooth" in your device's Settings search bar to locate the relevant setting.

1. Log in to your IBKR account using your existing credentials and 2FA method.

2. After successful login, you will see a task prompting you to activate a passkey.

   

3. Click on "Complete" on the prompt.

4. You will be redirected to the passkey registration widget.

   

5. Choose where to store your passkey (Mobile device or Physical security key) and follow the corresponding instructions below.

6. Once the registration is completed, click on "Continue to Client Portal".

Note: If you dismiss the login task, you can still activate a passkey later, from the Client Portal Settings.

1. Log into Client Portal.

2. Click on the User ("Head and Shoulders” icon in the top right corner) Settings → Secure → Secure Login System (SLS).

3. The 2FA registration widget will appear on the right side.

4. Select the "Passkey" tab.

5. Choose where to store your passkey (Mobile device or Physical security key) and follow the corresponding instructions below.

1. In the 2FA registration widget, click on the "Passkey" tab.

2. Give your passkey a descriptive name in the "Name your device" section and click on "Register".

   

3. Select the option "iPhone, iPad or Android Device" to activate the Passkey on your preferred device (avoid using devices that will not be readily available to you, such as tablets).

   

4. On your mobile device (iPhone or Android), open your Camera app and point the camera at the QR code displayed on your computer screen (make sure Bluetooth is enabled on your device).

   

5. Once your device is connected, tap on "Register/Create Passkey" (note: the appearance and/or the text of this pop-up screen may be slightly different, according to your mobile device).

   

6. You will be prompted to verify your identity using Face ID, Touch ID, fingerprint, or your device PIN. Complete the verification.

7. After successful verification, a "Successful Registration" confirmation will appear on the web page.

8. Your software passkey is now registered and ready to use as a 2FA method.

1. In the 2FA registration widget (see section Passkey Menu above), click on the "Passkey" tab.

2. Give your passkey a descriptive name in the "Name your device" section and click on "Register".

3. Select "Security Key".

   

4. Insert your physical security key into your device's USB port (or hold it near your device for NFC-enabled keys) and enter your PIN when asked.

5. If you have never used this passkey for other services, you may be requested to set a PIN code for your passkey.

   

   Note: Please refer to your security key vendor's documentation for guidance on setting up a PIN).

6. If you already have a PIN setup, please enter your PIN when asked.

   

7. Touch the button or sensor on your security key.

8. Wait for the "Registration Successful" confirmation message.

9. Your hardware security key is now registered and ready to use as a 2FA method.

1. On your Windows PC, access the passkey registration widget (either via Login Task or Client Portal Settings).

2. In the 2FA registration widget, click on the "Passkey" tab.

3. Depending on your browser configuration, one of the following will occur:

   1. You are directly prompted with "This will be saved to your windows device", indicating the passkey will be saved to your Windows device.

      → Click "Save" or "Continue" to proceed with Windows Hello registration.

      

   2. You are shown multiple device options (e.g., "This Windows device," "iPhone, iPad, or Android device," "Security key"), either directly or after having clicked or "Change" or "Other options."

      → select "This device" or "Windows device" to proceed with Windows Hello registration.

      

4. Follow the Windows Hello prompt to authenticate using facial recognition, fingerprint, or your Windows PIN.

   

5. Wait for the "Registration Successful" confirmation message.

6. Your Windows Hello passkey is now registered and ready to use as a 2FA method.

Enable biometric protection for your mobile passkeys

Your passkeys are automatically protected by your device's security features (Face ID, Touch ID, fingerprint, PIN, or pattern). We strongly recommend:

• Keep your device lock screen enabled at all times.

• Use strong biometric authentication (Face ID, fingerprint) rather than simple PINs when possible.

• Enable automatic device lock after a short period of inactivity.

• Never share your device PIN or biometric data with anyone.

Use cloud-synced passkeys for convenience

Several passkey providers offer cloud synchronization, which automatically makes your passkey available across multiple devices (non-exhaustive, suggestion list):

• iCloud Keychain (for Apple devices): Syncs passkeys across all your Apple devices signed in with the same Apple ID.

• Google Password Manager or Samsung Pass (for Android/Chrome): Syncs passkeys across all devices signed in with your Google or Samsung Account.

• 1Password, Bitwarden, NordPass, Proton Pass: Sync passkeys across all platforms where you use these password managers.

This eliminates the need to register separate passkeys for each device and provides automatic backup.

• Can I use passkeys along with other security devices?

• How to manage the existing Passkeys or activate additional ones?

• Can I activate a passkey without installing a third-party app or buying a security key?

• Can I activate a Passkey via Windows Hello?

• I have a password manager on my phone, but I can't select it when registering or using a passkey. What should I do?

• When I try to register a passkey, nothing happens or I don't see the prompt.

• When I try to scan the QR code, the camera does not activate.

• My hardware security key isn't being recognized during registration.

• I'm getting a "Registration Failed" error when trying to activate my passkey.

• The passkey registration seems to complete but I don't see a confirmation message.

• I activated a new passkey and now I want to remove my old one, but I'm not sure which is which.

• I had to reset my phone and lost my passkey.